(Non-US)
Card Payments *Preferred Method*
Card Payment in AUD
Cards accepted for payment in AUD are American Express, Visa, and Mastercard. You can pay with foreign cards but the currency is in AUD. The transaction is processed by TravelPay which is the name that will show on your statement. We do not charge fees, but you are responsible for any fees your bank charges.
Instructions: To make a card payment, you will enter your reference code and then select “AUD” from the currency drop down. It will autofill the amount due in AUD. Pay this amount or delete it and enter the amount that you want to pay. If you decide to pay in a different currency (USD or EUR), change the currency and it should recalculate the amount due. Contact us if you need help converting.
Card Payment in EUR
Cards we accept are Visa, Mastercard, UnionPay, and Discover. The transaction is processed by TropiPay so that (or sometimes Titanes) is the name that will show on your statement. We do not charge fees, but you are responsible for any fees your bank charges.
Instructions: To make a card payment, you will enter your reservation code and then select “EUR” from the currency drop down. It will autofill the amount due in EUR. Pay this amount or delete it and enter the amount that you want to pay. If you decide to pay in a different currency (e.g. AUD or USD), change the currency and it should recalculate the amount due. Contact us if you need help converting.
Bank Transfer
Important Instructions for payment by Bank Transfer:
1. Mark the deposit with your reservation code so that we may identify the funds.
2. To facilitate the banking process please avoid any reference to "CUBA" in your transfer.
3. Send a copy of the transaction to your reservations agent and our finance manager Mari@cuban-adventures.com so that we can identify your payment in our bank account.
4. The customer is responsible for paying bank fees related to sending an international money transfer and should NOT be deducted from the amount payable. Please see the Terms and Conditions.
Transfer Payments in AUD
Here are all the bank account details that you may need to make a payment (in AUD only):
Bank Name: Bank Australia
Account Name: Big Planet Adventures Pty Ltd
Account number: 12303815
BSB: 313 140
PayID:pay@bigplanetadventures.com
Business Address: Big Planet Adventures Pty Ltd, 81 Bedford St, Newtown NSW 2042
Company Name: BIG PLANET ADVENTURES PTY LTD ABN: 15154669360
Transfer Payments in EUR
Here are all the bank account details that you may need to make a payment in EUR:
Bank name: Bendigo Bank
Business address: 81 Bedford Street, Newtown, New South Wales, Postcode 2042, Australia
Account name: Big Planet Adventures Pty Ltd.
Account number: 193 197 035
BSB: 633 000
Swift code: BENDAU3B
Business Address: Big Planet Adventures Pty Ltd, 81 Bedford St, Newtown NSW 2042
Company Name: BIG PLANET ADVENTURES PTY LTD ABN: 15154669360
Questions?
Please email payments@cubagrouptour.com for questions about your tour payment.
Payment Options for Australian, European, and all Non-US Travellers
Payment Options for US Travellers