Options
Card Payments *Preferred Method*
Paying with a US credit or debit card is fast, secure, and easy, no mention of Cuba will be on your statement.
We do not charge fees but your bank may, be sure you are aware of these fees before making the transaction as we are not responsible for any fees charged by your bank.
Cards we accept are Visa, Mastercard and Discover. The transaction is processed by TropiPay, either TropiPay or Titanes will appear on your statement.
Instructions: To make a card payment, you will enter your reservation code and then select “USD” from the currency drop down. It will autofill the amount due in USD. Pay this amount or delete it and enter the amount that you want to pay. If you decide to pay in a different currency (e.g. AUD or EUR), change the currency and it should recalculate the amount due. Contact us if you need help converting.
Zelle Payment
Zelle is a fast, easy, and free method of transferring money within the US that most banks offer. If you are not enrolled, check your bank’s website to see if they offer Zelle. You may need to make multiple payments if your bank has a daily limit.
Zelle Address: bigplanetUS@gmail.com
Account Name: Big Planet Adventures US
Memo: Reservation code. Do not mention Cuba or anything destination related
Check Payment
You can mail a check to us or walk it in to your local Bank of America and deposit it directly into our account. Do not mention Cuba during the transaction.
Make Payable to: Big Planet Adventures US LLC
Mailing Address: Big Planet Adventures US, PO Box 13541, Sacramento, CA 95853
Memo: Reservation code
For a walk-in deposit to a local Bank of America branch:
Account: Big Planet Adventures US LLC
Bank Name: Bank of America
Account #: 325033250984
Routing #:121000358
Bank Transfer
Important Instructions for payment by Bank Transfer:
1. Mark the deposit with your reservation code so that we may identify the funds.
2. To facilitate the banking process please avoid any reference to "CUBA" in your transfer.
3. Send a copy of the transaction to your reservations agent and our finance manager Mari@cuban-adventures.com so that we can identify your payment in our bank account.
4. The customer is responsible for paying bank fees related to sending an international money transfer and should NOT be deducted from the amount payable. Please see the Terms and Conditions.
Important Notes for Payment:
1. Please mark the deposit with your reservation code so that we may identify the funds.
2. To facilitate the banking process please avoid any reference to the word "CUBA" in your transfer.
3. Please notify your reservation agent (CC: sarah@cuban-adventures.com) if you are making check payment so we can look for the payment.
4. PLEASE NOTE: The customer is responsible for paying bank fees related to these methods and they should NOT be deducted from the amount payable. Please see the Terms and conditions.
Questions?
Please email payments@cubagrouptour.com for questions about your tour payment.
Payment Options for Australian, European, and all Non-US Travellers
Payment Options for US Travellers