Payment Methods & Fees

Doing business in Cuba provides us with many challenges. Foremost are solutions for banking and financial transactions. While travel to Cuba is legal for citizens of all nationalities, and our operation in Cuba obeys all Cuban and international laws, extensive U.S sanctions against Cuba do have a profound effect.

Banks of any significant size that act internationally, obviously want to do business in the U.S. To not put such a valuable opportunity at risk, these banks often decide to just completely avoid any transaction even remotely related to Cuba. This means that the services of the vast majority of banks and international merchant service providers are off limits to us.

Nevertheless we’ve been able to put structures in place to be able to safely receive payments in a variety of ways and currencies.

Currencies

We currently accept payment in USD, EUR and AUD as well as the Cryptocurrencies Bitcoin (BTC) and Ethereum (ETC)

Payment Fees

Credit Cards

Cards we accept are Visa, Mastercard, Diners Club, and Discover.

USD & EUR
0% - We do not add any fee to receive card payment in these currencies.

Warning! While our payments system does not add any charges to your payment, if you are paying by credit card in USD, your own bank may apply its own fee.
This is because your bank may treat the payment as if it were a cash advance.
To be sure, you can ask your bank which fees apply for a payment from your card to a merchant with a MCC number 4829 (Wire Transfer).

AUD
3.0% - Cards from non Australian banks
Australian cards
1.3% Mastercard
1.5% Visa
2.0% American Express
2.5% Diners Club

Bank Transfer

We do not charge any fees to receive payments by bank transfer, however you are expected to pay any costs to send the transfer. Bear in mind that international transfers can take several days or even a week to arrive.

USD
Can be made to our account in the US (Bank of America)

EUR & GBP
Can be made to our account in Australia (Bendigo Bank)

AUD
Can be made to our account in Australia (Bank Australia)

Contact your Reservation Manager to receive our bank details for the currency in which you want to pay.

Important! Do not use the word “CUBA” or “HAVANA” in the description field of any bank transfer otherwise your payment may be blocked by the bank. Please just use the Reservation Code we provide you. This is sufficient for us to identify your payment.

Cryptocurrency

With our Company Merchant Cryptocurrency account we are able to receive payment in Ethereum (ETH) and Bitcoin (BTC).

Contact your Reservation Manager if you would like to use this payment method.