US Payment
Options
Options
Card Payments *Preferred Method*
Paying with your Visa or Mastercard in USD is fast, easy, and secure.
We do not charge fees, but your bank may charge fees for transactions processed by foreign companies. Be sure you are aware of these fees before making the transaction, as we are not responsible for any fees charged by your bank.
The transaction will be processed by selecting one of these payment options on the next page:
- Unlimit, a UK merchant processor and the transaction will show on your statement as "Bigplanetadventures London GB"
- Tropipay (or sometimes Titanes) is the name that will show on your statement.
Instructions: To make a card payment, you will enter your reservation code and then select “USD” from the currency drop down. It will autofill the amount due in USD. Pay this amount or delete it and enter the amount that you want to pay. If you decide to pay in a different currency (e.g. AUD or EUR), change the currency and it should recalculate the amount due. Contact us if you need help converting.
Zelle Payment
Check Payment
Important Notes for Payment:
1. Please mark the deposit with your reservation code so that we may identify the funds.
2. To facilitate the banking process please avoid any reference to the word "CUBA" in your transfer.
3. Please notify your reservation agent (CC: sarah@cuban-adventures.com) if you are making check payment so we can look for the payment.
4. PLEASE NOTE: The customer is responsible for paying bank fees related to these methods and they should NOT be deducted from the amount payable. Please see the Terms and conditions.
Payment FAQs & Questions?
1. Card payments: My payment didn't work.
Your card may not go through the first time. If that happens follow these steps:
Contact your bank and tell them to approve the transaction OR, check your email for the bank verification.
Once payment is approved, attempt the transaction again and repeat if necessary.
2. Card Payments: Why so many options?
We currently have in operation:
- two merchant accounts to accept payments in USD
- one account to accept payments in the UK in GBP
- one account in Spain to accept payments in EURO
There is no difference in the price you pay for our product. We have simply learnt that with transactions involving Cuba, some cards work better than others depending on the account & the bank. We give you more options to make the payment process easier!
3. Still have a question?
Please email payments@cuban-adventures.com about your tour payment if you have any concerns.