To enter Cuba you are required to have Travel Medical Insurance from a non-U.S. insurance company. This will be checked by an immigration offical when you arrive in Cuba. If acceptable documentation is not provided, then you will have to buy travel insurance from the local insurance provider - Asistur S.A. - which has an office in the immigration area of the airport.
You can also buy this insurance before you go to Cuba from us!
Sections
- Asistur S.A - Our Travel Insurance Providers in Cuba
- Coverage Options - What is covered and how much it costs
- How to get assistance
- General Conditions
- Other Companies that provide Travel Insurance to Cuba
- Insurance Companies Recognised in Cuba
The Insurer
Our Travel Insurance partner in Cuba is Asistur S.A., a Cuban organisation that specializes in various kinds of assistance to foreigners. Asistur Travel Insurance purchased through Cuban Adventures will give you the advantage of dealing directly with Cuban institutions without having to contact an agency outside of Cuba to confirm to a Cuban entity that you are covered. For instance, if you need medical treatment or even hospitalization, the voucher that we provide you is all that you need to show for free treatment anywhere in Cuba. You will also have a local 24-hour hotline to call for prompt response.
Asistur has agencies in all the major tourist centers and represents 200 insurance and assistance companies of 40 countries.
ASISTUR Contact Information
Prado 208 e/ Colón y Trocadero Habana Vieja
Tel: (537) 866-8527 / 8920 / 8339 / 4121 / 867-1315
Fax: (537) 866-8087
E-mail: asistur@asistur.cu
Coverage Options
Prices and coverage limits are in US$.
U.S. citizens are required to take the Special option.
| Option | Economic | Super | Special* |
| Price | $2/day | $3/day | $3.5/day |
| Coverage Limits US$ | |||
| Medical Expenses Due to Illness or Accident |
5,000 | 7,000 | 25,000 |
| Repatriation or Transport Deceased Person |
5,000 | 5,000 | 7,000 |
| Repatriation or Transport Ill or Injured Person |
5,000 | 5,000 | 7,000 |
| Civil Responsibility | 15,000 | 25,000 | n/a |
| Judicial Bond Advance | 5,000 | 5,000 | n/a |
| Accidental Death |
n/a | 6,000 | n/a |
| Accidental Permanent Disability |
n/a | 6,000 | n/a |
| Luggage Tracking Down |
n/a | unlimited | n/a |
| Luggage Material Loss |
n/a | 400 | n/a |
| Arrangement Fees for loss of documents |
n/a | 300 | n/a |
* U.S. citizens are required to take the Special option
** Extra premium of $3/day to cover high risk activities.
More Details
ACCIDENTAL DEATH OR DISABILITY
The Insurer will pay the Insured Person or his/her Survivor the maximum sum in the event of any injury causing
loss of life or permanent disability within 12 months of the injury. In case of an injury causing a partial and
permanent disability, the Insurer will pay the Insured Person, also within 12 months of the injury, a percentage
of the insured sum according to an indemnity table that is available on request.
BAGGAGE AND PERSONAL EFFECTS
Loss or physical damage by rough handling of baggage, fire, robbery or transportation hazards are covered by the insurance policy.
If the Insured Person suffers the loss of baggage during transportation by an airline that is a member of the International
Air Transport Association (IATA), the Insurer will pay the total insured sum. In any case the Insured Person must present
documented evidence to prove that the damage or loss occurred. Loss caused by negligence of the Insured Person is not covered.
HOSPITALIZATION AND MEDICAL EMERGENCIES
An amount up to the maximum insured sum will be paid for costs incurred in Cuba for medical and dental emergencies, and for
hospitalization and treatment, if the Insured Person becomes ill or suffers injury through an accident during the period of
insurance. The Insurer will not assume payment for treatment of a pre-existing medical condition, known or unknown by the
Insured Person.
TRANSPORTATION AND REPATRIATION
An amount up to the maximum insured sum shall be paid for the accommodation and transportation of the Insured Person in
case of an accident or illness during the period of insurance coverage when such an event prevents the Insured Person from
leaving Cuba on the scheduled date, or if the Insured Person dies. In the event of death of the Insured Person, cost of burial,
special coffins or urns are excluded.
CIVIL LIABILITY
The Insurer will pay up to the maximum insured amount if the Insured Person accidentally causes physical or material damage
to a third person or his/her properties.
LOSS OF TRAVEL DOCUMENTS
The Insurer will pay up to the maximum insured amount the expenses of the Insured Person in obtaining new travel documents
in case of loss or theft of passport, ticket or visa.
BAIL BOND
A cash advance up to the maximum insured amount will be granted by the Insurer in case a Cuban Court of Justice rules
that a bail bond is required as a result of a legal process started against the Insured Person for criminal liability
in an accident.
How to get assistance
Our experience indicates to us that you can be basically in one of two situations:
SITUATION No. 1: The nature of the problem is not very serious, and you are able to seek the services of ASISTUR by yourself. In this case, you look on your card for the phone numbers of the Central Alarm Station of ASISTUR, and if you have to place a long distance call, request the Call Collect service. Some places in Cuba do not have this service, so you might have to pay the cost of the call, and later request a refund in writing. Once you are on line, carefully follow the instructions given to you by the Duty Operator.
SITUATION No. 2: You have a serious health problem, the need of assistance is urgent, and you are not able to contact us yourself. In this case, the important thing is that you receive immediate assistance wherever you are, through the health professionals and/or establishments nearest you. But during the following 24 hours you or any person accompaning you must contact the corresponding Central Alarm Station of ASISTUR, to provide all the information relevant to the situation and the assistance you have received. Our Central Station will then contact the Assistance Center where you are, in order to control all the phases of the assistance service and to cover the expenses that correspond, according to the terms of the General Conditions.
General Conditions
In Cuba when you receive your Travel Insurance vouchers from our representative, you will also receive a full written policy of the insurance cover. This will be in Spanish. Here however, is a description of some of the more vital aspects of this policy.
COVERAGE
The insurance coverage is from the moment you arrive in the Republic of Cuba until you leave the country.
DISPUTES AND CLAIMS
Disputes are settled under Cuban laws.
ASISTUR must be notified immediately of any event that may give rise to a possible claim.
RESPONSIBILITY
The Insurer will not be responsible nor indemnify for any damage, injury, or sickness caused by persons or professionals
that are not authorised by the Insurer to give medical, pharmaceutical, or legal assistance.
EXCLUSIONS
Like all travel insurance policies, there are some activities and situations for which cover is not provided.
Medical, Transport, and Repatriation Expenses from Sickness or Accident
Asistur does not cover expenses for the following accidents and situations: War, civil or military uprising, terrorism,
sabotage, strikes, detentions by authority, radioactivity, sea or mountain rescue, chronic illnesses, previously
existing illnesses, congenitally recurring illnesses, prosthetics (such as contact lenses, hearing aids, glasses),
pregnancy, birth, abortion, pregnancy complication, mental illness, participation in an illegal activity, suicide
or attempted suicide, self inflicted injuries, treatment for intentional ingestion of drugs including alcohol, and
medication without a prescription, consequences of surgery that was part of treatment for an accident, consequences
of a sickness of any kind, accidents from participating in contact sport, motor sport, scuba diving, caving, and mountain
climbing. This last exclusion can be covered by paying the high risk activity supplement.
From Cover for Luggage
Loss or damage to bank notes, airline tickets, stamp collections, documents for professional qualification, ID documents, credit cards,
cheques, tapes, disks, cd's, documents stored on digital devices, glasses and contact lenses; Loss of objects from being forgotten
or left behind, being left in a public place (or a place where other members of the public have access to) without vigilance,
breakage from attempted robbery, damage caused by civil or military uprising, strikes, earthquakes, or radioactivity,
damage caused by negligence including the leakage of a liquid, damage or loss caused by the confiscation by government authority;
Loss or theft of hand luggage.
From Cover for Civil Liability
Asistur does not cover you for: Voluntary participation in fights (except in legitimate personal defence), popular movements, illegal
acts; Professional or commerical activities such as selling merchandise, or providing services; from animals that are rented or lent
to the insured; For intentional ingestion of drugs including alcohol, and ingestion of prescription drugs without a prescription;
Piloting boats or aeroplanes, or using a firearm; Responsibilities for damage and loss to a rented or occupied property under your
care, control, or custody in any form.
High risk activities
High risk activites, for which the high risk activity supplement needs to be paid, include: contact sports, motor sports, scuba diving, caving, rock climbing, hang-gliding, skidiving, hunting, mountain climbing (using ropes or guides).
Other Companies that provide Travel Insurance to Cuba
Here is a list of other companies that offer travel insurance that includes Cuba on the itinerary.
- Round the World Insurance
- Travel Guard
- Global Travel
- Insure My Trip
- Quote Travel Insurance
- World Nomads
Insurance Companies / Underwriters that are Recognised in Cuba
Upon entry to Cuba you will be checked at migration for your medical insurance cover. Apart from the Cuban Insurance Provider Asistur S.A., the below insurance companies and underwriters are recognised. If your insurance provider is not listed here, be sure to also check who the Underwriter of your Insurance Provider is.
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
A
ACI GLOBAL SPA.
ADAC - GERMANY
AFRIQUE ASSISTANCE S.A
AIDE BARCELONA
AIDE ITALIA
AIDE LISBOA
ALMEDA GMBH MERCUR ASSISTANCE
ALPHA ASSISTANCE
AMERICAN ASSIST TRAVEL SERVICES
ANDI ASISTENCIA
ANWB B.V.
ARAG
ASA ASSISTANCE SERVICE OF THE AMERICAS
ASISTENCIA BOLIVIANA
ASSIST CARD
ASSISTANCE INTERNATIONAL
ASSURANCE MEDICALE IMAS UNIVERSAL ASSISTANCE
ASSURED ASSISTANCE
AXA ASSISTANCE
AXA TRAVEL INSURANCE
B
BAYERISCHE BEAMTENKRANKENKASSE ORAG SERVICE GMBH
BENELUX ASSIST S.A MAPFRE
BRASIL ASISTENCIA S.A MAPFRE
BUPA DENMARK SERVICES AS INTERNATIONAL HEALTH INSURANCE DENMARK
C
CANADIAN MEDICAL NETWORK EURA CANADA
CANASSISTANCE
CARDINAL ASSISTANCE
CARIBE ASISTENCIA
CEGA AIR AMBULANCE
CLASS ASSISTANCE
CO-OPERATORS LIFE INSURANCE COMPANY
COLOMBIA ASISTENCIA
COSTA RICA ASISTENCIA MAPFRE
CUSTOMER CARE
CUSTOMER CARE AUSTRALIA
CUSTOMER CARE SOLUTIONS
E
E ASSISTANCE ITALY
ECUASISTECIA S.A MAPFRE
EMA GROUP
EMELY TOURS
EURO - ALARM AS
EURO-ALARM PRAGUE
EUROCROSS
EUROCROSS BELGICA
EUROCROSS HOLANDA
EUROP ASSIST CHINA
EUROP ASSISTANCE ARGENTINA
EUROP ASSISTANCE AUSTRIA
EUROP ASSISTANCE BELGIUM
EUROP ASSISTANCE BRAZIL
EUROP ASSISTANCE CANADA
EUROP ASSISTANCE CEI
EUROP ASSISTANCE CHILE
EUROP ASSISTANCE CHINA
EUROP ASSISTANCE CLEARING CENTER
EUROP ASSISTANCE CZECH REPUBLIC
EUROP ASSISTANCE FRANCE
EUROP ASSISTANCE GERMANY
EUROP ASSISTANCE GREECE
EUROP ASSISTANCE HUNGARY
EUROP ASSISTANCE IRELAND
EUROP ASSISTANCE NETHERLANDS
EUROP ASSISTANCE OCEANIA
EUROP ASSISTANCE POLAND
EUROP ASSISTANCE PORTUGAL
EUROP ASSISTANCE RUSSIAN FEDERATION
EUROP ASSISTANCE SINGAPORE
EUROP ASSISTANCE SOUTH AFRICA
EUROP ASSISTANCE SPAIN
EUROP ASSISTANCE SWITZERLAND
EUROP ASSISTANCE TUNISIA
EUROP ASSISTANCE UNITED KINGDOM
EUROPEA DE SEGUROS
F
FEDERAL ASSIST. MAPFRE
FILO DIRETTO
FINE CUBA S.A DE C.V
FIRSTASSIST
FRANCE ASSIST S.A MAPFRE
FRANCE SECOURS INTERNATIONAL ASSISTANCE
FUNESPANA
G
GLOBAL EXCEL MANAGEMENT
GLOBAL VOYAGER ASSISTANCE GVA
GOUDA REJSEFORSIKRING
GRUPO CORIS
GRUPO EUROPASSISTANCE
GRUPO MAPFRE
GRUPO MONDIAL - ELVIA
GULF ASSIST MAPFRE
I
IBERO ASIST. ARGENTINA MAPFRE
IBERO ASISTENCIA ESPANA MAPFRE
IBERO ASISTENCIA FILIPINAS MAPFRE
IBERO ASSIST. S.A PORTUGAL MAPFRE
IMA DEUTSCHLAND
IMA IBERICA SA
INTER GROUP ASSISTANCE SERVICE IGAS
INTERMUTUELLE ASSISTANCE
INTERNATIONAL SOS ESPANA
INTERNATIONAL SOS GROUP
IPA INTER PARTNER ASSISTANCE
IRELAND ASSIST LTD. MAPFRE
M
MAPFRE ASISTANCE MOSCU
MAPFRE ASISTENCIA
MEDCOM TEAM GRUPO IAG
MEDGATE ASSISTANCE
MEDIC'AIR INTERNATIONAL
MEDICALL
MEXICO ASISTENCIA MAPFRE
P
PANAMA ASISTENCIA MAPFRE
PERU ASISTENCIA MAPFRE
POMPES FUNEBRES GRALES ASSIST.
POTTRUF AND SMITH TRAVEL INSURANCE
PRIMARY ASSIST
Q
QUETZAL ASISTENCIA S.A MAPFRE
R
REAL AUTOMOVIL CLUB DE CATALUNA RACC
REAL AUTOMOVIL CLUB DE ESPANA RACE
REMED ASSISTANCE
ROAD CHINA ASSITANCE MAPFRE
ROLAND ASSISTANCE
ROWLAND BROTHERS INTERNATIONAL
S
SELECT CARE WORLD WIDE CORPORATION
SIGMA ASSISTEL DESJARDIN
SKYSERVICE AVIATION INC.
SOCIETE ESSENCE
SOS INTERNATIONAL AS DINAMARCA
SOS INTERNATIONAL AMSTERDAM
SUR ASISTENCIA MAPFRE
T
TELIS GMBH AND COKG EURO MONDIAL
THOMAS COOK
TIC AGENCIES
TOURING CLUB BELGIUM TCB
TOURING CLUB SUISSE TCS
TRYG-BALTICA AS
TUR ASSIST L.S MAPFRE
TYROL AIR AMBULANCE
U
UNION KRANKENVERSICHERUNG ORAG SERVICE GMBH
UNIVERSAL ASSISTANCE
URUGUAY ASISTENCIA MAPFRE
V
VAB N.V.
VENEASISTENCIA MAPFRE
VERISAFE GLOBAL ASSISTANCE
W
WINTERTHUR SUIZA
WORLD TRAVEL PROTECTION
WORLDCARE AUSTRALIA
Z
None
